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Frequently asked questions
Everything you need to know about batana oil and ordering with us.
What is batana oil? +
Batana oil is a 100% pure oil cold-pressed from the nut of the American oil palm. It is traditionally harvested by the Miskito people of Honduras and is naturally rich in vitamin E and fatty acids.
Is your batana oil 100% pure? +
Yes. Our batana oil is single-ingredient, unrefined, and cold-pressed, with nothing added and nothing diluted.
How do I use batana oil for hair? +
Warm a small amount between your palms, then massage into the scalp and work through to the ends. You can leave it in, or use it as a pre-wash treatment for 30 minutes or more before rinsing. Many people use it 2–3 times a week.
How does batana oil make hair feel? +
People love batana oil because it deeply moisturizes, softens, and adds shine while smoothing frizz and conditioning hair and scalp. Individual results may vary.
What is the difference between the Pure Batana Oil and the Duo or Ritual Set? +
The Pure Batana Oil is our single, unrefined oil. The Batana + Sea Moss Duo pairs it with mineral-rich sea moss, and the Signature Ritual Set adds aromatic rosemary for the complete experience.
Where do you ship and how long does it take? +
We ship across Canada with tracked delivery via Canada Post. Rates and estimated delivery times are calculated at checkout based on your address. See our Shipping & Returns page for details.
What is your return policy? +
If something isn't right, contact us within 30 days of delivery. See our Shipping & Returns page for full details.
How should I store batana oil? +
Store it in a cool, dry place away from direct sunlight. Natural batana oil may solidify when cool, so simply warm the bottle in your hands before use.
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